The contract, in full and up front

From interest to signature, in three steps

1. You read it

   It is published here and as a PDF. There is no small print somewhere else, and no conditions that appear later.

2. You accept it or you sign it

   The Club plan is self-service: you accept these terms when you pay, and that acceptance counts the same as a signature. The Club + plan is signed electronically, because it involves bespoke set-up.

3. We activate the plan

   We charge nothing before signature. And there is no lock-in: cancellation takes fifteen days' notice.

What the contract says

1–2 · Subject, and what is included

The client subscribes to the plan set out in Annex III. The exact description of what the service does — and does not do — is Annex I, which forms an inseparable part of the contract. Where any commercial material (this website, emails, presentations, conversations) contradicts Annex I, Annex I prevails. The provider makes no representation about features that are not expressly listed there, and the client is not subscribing on the strength of any future feature or roadmap.

3 · How the contract comes into force

Two routes with identical legal value: express acceptance of the terms when subscribing through the payment gateway in self-service (the Club plan route), or electronic signature of the document (the Club + route, available to anyone who prefers it). The version in force is the one published at mixines.com/contrato/, identified by its version number; earlier versions are kept on record.

4 · Onboarding

The provider activates your installation within five working days of signature and first payment. Set-up includes an online training session of roughly twenty minutes at no extra cost. Activating card payments requires you to supply the credentials of your own virtual terminal; obtaining and maintaining that terminal is your responsibility, and your bank may refuse or revoke it for reasons outside the provider's control.

5 · Player money does not pass through the provider

This clause is essential and you confirm you understand it. Payments from players go directly into your own virtual terminal, contracted by you with your own bank. The provider is not a payment institution, agent or intermediary, and at no point receives, holds, transmits or refunds player funds. Refunds, chargebacks, disputes, bank fees and the tax obligations arising from those payments are entirely yours. The provider is not liable for incidents attributable to the payment gateway, your bank or the card network.

6 · Price, billing and price review

The price is the one in Annex III, excluding VAT, which is charged at the rate in force. Billing is in advance, monthly or annually as chosen. Non-payment of a due invoice entitles the provider to suspend the service after seven calendar days' notice by email; suspension does not waive amounts already accrued. The provider may review the price once every twelve months, with thirty calendar days' notice. If you do not accept the new price you may terminate without penalty before it takes effect.

7 · Term and cancellation

No minimum term. Cancellation with fifteen days' notice, taking effect at the end of the paid period.

8 · Your obligations

Use the service lawfully and in line with the contract. Look after the organiser credentials and do not share them outside your organisation — the provider is not liable for what is done with credentials correctly delivered to you. Inform your players about the processing of their data and obtain the necessary legal bases where applicable; you are the data controller for that data (see Annex II). Do not enter special-category data (health, beliefs and so on): the service is not designed to handle it. Provide accurate billing information.

9 · Availability

The provider will use reasonable means to keep the service available but does not guarantee an uptime percentage and does not offer a service level agreement. There is no committed response time and no penalties for unavailability. The service relies on third-party infrastructure; an outage attributable to them does not create liability beyond clause 11. Support is provided on working days during office hours (Spanish mainland time), by email and, on plans that include it, by WhatsApp.

10 · Changes to the service

The provider may develop the service. If a change removes or substantially degrades a feature listed in Annex I, it will be notified thirty days in advance and you may terminate without penalty, recovering the unused portion.

11 · Liability

The provider is liable only for direct damages attributable to it through wilful misconduct or gross negligence. Total accumulated liability is capped at the amounts actually paid by the client in the twelve months preceding the event. Indirect damages, loss of profit, loss of customers, data loss attributable to the client or third parties, and losses arising from service interruption are excluded. These limits do not apply where the law does not permit limitation, in particular in cases of wilful misconduct or harm to life or personal integrity. You will hold the provider harmless against third-party claims — including from your own players — arising from your use of the service, the content you publish or your breach of your obligations.

12–13 · Intellectual property and confidentiality

The service, its code, its design and its brand belong to the provider; the contract transfers no ownership, only a right of use while it is in force. The data you enter is yours. You authorise the provider to cite your name and logo as a commercial reference — revocable at any time by writing to hola@mixines.com. Both parties keep non-public information confidential during the term and for two years afterwards.

14–20 · Data protection and general terms

Data processing is governed by Annex II, a processing agreement under article 28 of Regulation (EU) 2016/679. The remaining clauses cover assignment, force majeure, the commercial (non-consumer) nature of the agreement, notices, partial invalidity, and applicable law: Spanish law, with the courts of the provider's registered address.